Project Manager – Software Implementation

OCC247 is a young international company, based in Lima (Peru), Lille (France), and Los Angeles (USA), we have a team of consultants in CRM implementation, guiding, and assisting customers with all their needs related to customer support. Our global team includes 25 young talents mainly based in Lima and its suburbs.

As a Project Manager, you will be responsible for overseeing the implementation of CRM software solutions for clients. It can be from scratch and/or optimize their current use of the solution. Also, you will work closely with internal teams and customers to understand their specific needs and propose customized solutions. Your main responsibilities will include:
– Feed the sale’s pipeline: searching for new opportunities, and pushing offers to prospects.
– Analyze customer needs: You’ll meet with customers to understand their current processes, challenges, and customer service goals.
– Manage the end-to-end implementation of software solutions, ensuring projects are delivered on time and within budget.
– Develop and maintain project plans, schedules and budgets.
– Coordinate with cross-functional teams, including development, quality assurance, and customer support, to ensure successful project delivery.
– Serve as the primary point of contact for clients throughout the implementation process, addressing any issues or concerns that arise.
– Monitor project progress and identify potential risks or obstacles, implementing mitigation strategies as needed.
– Design customized solutions: Drawing on your Zendesk expertise, you will develop detailed recommendations for configuration to meet each customer’s unique needs.
– Implementation and configuration: You’ll be responsible for implementing recommended solutions, configuring settings, creating automated workflows, and customizing reports.
– Training and support: You will train customers’ internal teams to effectively use the software, providing ongoing support to ensure successful platform adoption.
– Provide regular updates to stakeholders on project status, milestones, and key deliverables.

Must have qualifications:
– Proven experience in project management, with a focus on software implementation projects.
– Speak English and Spanish.
– Strong understanding of software development methodologies, such as Agile or Waterfall.
– Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with clients.
– Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.

Preferred qualifications:
– Zendesk knowledge
– Experience in Customer Service management.
– Sales experience

Furniture needed for home office:
– Computer with Camera
– Good internet connection
– At least an i3 processor
– At least 8 gig Ram
– Windows 10 or higher (Mac is also supported)
– USB Headset with mic

Additional information:
– Hybrid position: mainly working from home but we could ask you to come to our coworking space to spend some time with the team and work all together.
– 3 months probation period (As freelance)
– Contract in Planilla after the first 3-month period.
– Salary according to experience S/. 2000 – S/. 3000 for fix + bonuses based on performance (medium results => S/. 1600per month.)
– Full time: Schedule Monday to Friday hours can be flexible; but mainly start between 7 AM and 9 AM with a 9-hour shift (including 1 hour break).
– Part-time could be negotiated.

Benefits:
– Planilla benefits
– Remote work
– Bonuses and internal contest
– OCC247 promotes internal advancement opportunities

We can also provide:
– Replacement computer, headset, mouse…
– Temporary Co-working space

If you are passionate about Zendesk and eager to take on a challenging role in a dynamic company, we would love to hear from you. Apply now and be a part of our dynamic team!