Zendesk Solutions Consultant & Business Development Representative

OCC247 is a young international company, based in Lima (Peru), Lille (France), and Los Angeles (USA), we have a team of Zendesk consultants, guiding, and assisting customers with all their needs related to customer support. Our global team includes 25 young talents mainly based in Lima and its suburbs.

As Zendesk consultant, you will be responsible for advising our customers on optimizing their use of the Zendesk platform to improve their customer experience and operational efficiency. Also, you will work closely with internal teams and customers to understand their specific needs and propose customized solutions. Your main responsibilities will include:
– Feed the sale’s pipeline: searching for new opportunities, and pushing offers to prospects.
– Analyze customer needs: You’ll meet with customers to understand their current processes, challenges, and customer service goals.
– Design customized solutions: Drawing on your Zendesk expertise, you will develop detailed recommendations for configuring Zendesk to meet each customer’s unique needs.
– Implementation and configuration: You’ll be responsible for implementing recommended solutions, configuring Zendesk settings, creating automated workflows, and customizing reports.
– Training and support: You will train customers’ internal teams to effectively use Zendesk, providing ongoing support to ensure successful platform adoption.
– Performance analysis: You’ll monitor key performance indicators (KPIs) to assess the effectiveness of implemented solutions and recommend adjustments where necessary.
– Keep up to date with best practices: You’ll keep abreast of the latest Zendesk features and best practices to ensure that our customers always benefit from the most effective solutions.

Must have qualifications:
– Proven experience with Zendesk implementation as an Administrator.
– Speak English and Spanish.

Preferred qualifications:
– Zendesk certification
– Project management
– Sales experience

Furniture needed for home office:
– Computer with Camera
– Good internet connection
– At least an i3 processor
– At least 8 gig Ram
– Windows 10 or higher (Mac is also supported)
– USB Headset with mic

Additional information:
– Hybrid position: mainly working from home but we could ask you to come to our coworking space to spend some time with the team and work all together.
– 3 months probation period (As freelance)
– Contract in Planilla after the first 3-month period.
– Salary according to experience S/. 2000 – S/. 3000 for fix + bonuses based on performance (medium results => S/. 1600per month.)
– Full time: Schedule Monday to Friday hours can be flexible; but mainly start between 7 AM and 9 AM with a 9-hour shift (including 1 hour break).
– Part-time could be negotiated.

Benefits:
– Planilla benefits
– Remote work
– Bonuses and internal contest
– OCC247 promotes internal advancement opportunities

We can also provide:
– Replacement computer, headset, mouse…
– Temporary Co-working space

If you are passionate about Zendesk and eager to take on a challenging role in a dynamic company, we would love to hear from you. Apply now and be a part of our dynamic team!