FRENCH CUSTOMER SERVICE REPRESENTATIVE

Company description:

At OCC247, teamwork and fun are at the heart of our daily work. We are a global outsourced customer service company. Offering customer service agents, training, consulting, and technology tools implementation.

We are a new generation of contact center and we are seeking to build a qualified team for high level service.

OCC247 trains and provides agile agents for its clients in order to give the best customer experience.

Our mission:

To succeed in this mission, we need to provide a uniquely tailored experience for our users.

We are looking for Customer Service Representatives based in Lima to help us ensure the satisfaction of the clients. You will be responsible for representing the company by committing to provide a professional and friendly service to our valued customers.

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

You are :

French speaking agent and very comfortable on the telephone,
Not afraid to take the phone to engage in sometimes complicated conversations with our users. English is a big plus !
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support will be appreciated
You are organized and know how to balance multiple problems at once and to resolve them efficiently.
You are familiar with the web and social media : tchat, Facebook, Twitter, etc are today spaces of -management of user questions and complaints.

Qualifications:

Work experience in customer service will be appreciated
Strong command of the French language
Desire to help others
Able to follow procedure and policies as established by the company
Able to work under pressure

Other details :

Contract length: 3 months  renewable
Starting date: Beginning of September
Full time contract
S/.2350 Gross salary
Goal bonuses after 3 months
Job schedule: From 6 a.m. to 3 p.m., from Monday to Friday
Work remotely, temporarily due to Covid.

Elements needed for home office:

at least i3 processor
at least 8 gig Ram
at least Windows 10
USB Headset with mic
Good internet connection

Benefits:

Possibility to be in Planilla after 3 months
Bonuses and internal contests
OCC247 promotes internal advancement opportunities.