Recepcionista Del Hotel

We are looking for a friendly, professional and customer-oriented Hotel Receptionist to join our reception team. As the first point of contact for guests, you will be responsible for providing a warm welcome, managing check-in and check-out, dealing with guest queries and ensuring a smooth and enjoyable stay.

Key Responsibilities:

Greet and welcome guests upon arrival with a friendly and professional attitude.
Manage check-in and check-out procedures efficiently.
Handle room reservations, modifications, and cancellations.
Answer phone calls and respond to emails in a timely and professional manner.
Provide guests with information regarding hotel amenities, local attractions, and transportation.
Address and resolve guest concerns or complaints promptly.
Process payments and maintain accurate billing records.
Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for guests.
Maintain a neat and tidy reception area.
Follow hotel policies and safety procedures to ensure guest safety.

Requirements and qualifications:

Previous experience in hospitality, customer service, or front desk positions preferred.
Excellent communication and interpersonal skills.
Strong organizational and multi-tasking skills.
Proficiency in using hotel management software and basic computer applications.
Ability to work flexible schedules, including weekends and holidays.
High school diploma or equivalent; a degree in hotel management is a plus.
Professional appearance and positive attitude.
Fluency in English; other languages ​​are a plus.

Benefits:

Competitive salary
Employee discounts on hotel services
Opportunities for professional growth and training
Paid time off and other benefits according to company policy

How to apply:

Please submit your resume and a brief cover letter as soon as possible for application purposes. We encourage all qualified individuals to apply, regardless of race, gender, age, disability, sexual orientation, or other protected status.